THE BASIC CONTROL PROCESS
Reviewed by Hammad Naziron Apr 01 2013
Rating:
Reviewed by Hammad Naziron Apr 01 2013
Rating:
The basic control process involves three steps.
1. Establishing standards.
2. Measuring performance against these standards.
3. Correcting variations from standard and plans / correction of deviations.
1. ESTABLISHING STANDARD
Standards are by definition is simply criteria of performance. Standards are the
selected points in a planning performance at which performance is measured, so that
managers can receive signals about how things are going.
There are many kinds of standard.
(1)Physical Standard (2) cost Standard (3) capital Standard (4)
revenue Standard (5) program Standard (6) intangible Standard (7) goals/ objectives
Standard (8) Strategic plans as control point strategic control.
2. MEASUREMENT OF PERFORMANCE
It is the second step of control process. Although such measurement is not always
predictable, but if standard are appropriately drown and if means are available for
determining exactly what subordinates are doing then measurement of performance is
fairly easy. But there are many activities for which it is difficult to develop accurate
standards and there are many activities that are hard to measure. Technical kind of
work is hard to measure performance.
3. CORRECTION OF DEVIATIONSS
It is third and last step of control process. If performance is measured accurately, t is
easier to correct deviations manage know exactly where the corrective measure
measure must be applied correction of deviations is the point at which contact can be
related to the other managerial factions. Managers may correct deviations by
redrawing their plans or by modifying their goals or they may correct deviations by
clarification of duties.
